FAQs (Frequently Asked Questions) | Rakht

Frequently Asked Questions

Q1. Why should we choose Rakht?

Rakht bring you the most exciting, contemporary collection of apparel along with the home textiles. Rakht is a complete online store, which aids you in making a fashion statement.

Q2. Do I have to register myself?

Yes, if you choose to register yourself at Rakht you will be kept updated with latest products and amazing offers. It is a hassle free, short procedure that proves to be beneficial every time you shop as you do not have to fill in details again and again.

Q3. How can I place an order?

Placing an order has been made very simple on Rakht. All you have to do is:Add the products you like on your shopping cart.Tell us your location and choose the feasible payment mode.Complete the order form for the checkout.Re-confirm your order.And you are done.

Q4. How can I verify whether my order has been confirmed?

Just for your assurance, our customer support team calls you just to verify your placed order.

Q5. Is there any chances of my order being damaged during the shipment?

Rakht take all the required safety measures during the shipment just to deliver you your product safe and handy. If the product is delivered to you damaged, we request you to inform Oaks as soon as possible.

Q6. Can I get my order exchanged?

Yes! Rakht has a very flexible 7 days exchange policy. Upon receiving your order, if you are not satisfied with the product then you can easily exchange it with another product of your choosing within 7 working days. However, you have to pay the difference (where applicable). For further guidance, you can email or call our customer support team on queries@rakhtapparel.com.

Q7. What is the procedure of exchange?

There are two methods to exchange your product. You can either walk into your nearest Rakht store to get your product exchanged or you can send the product to Rakht official address via courier within 7 days of purchase. Once we receive the product, we will send a replacement item in exchange. However, you have to pay the difference (where applicable).

Q8. Can the customers outside the Pakistan shop at Rakht?

Yes we have multiple options. We also offering Shipping Worldwide through DHL Courier Services.

Q9. In which cities of Pakistan do we deliver?

Worldwide

Q10. What about the originality of products?

Oaks has a fair obligation to its customers. You need not to worry about the authenticity as we strictly stick to the quality assurance we provide with our products.

Q11. What are the available payment methods?

Cash on Delivery | Credit Card (Visa / MasterCard) | Mobile Wallets | Direct Bank Accounts

Q12. What if I have decided to cancel my order?

Do not panic! If you want to have your order cancelled. At Rakht we have friendly customer care and rules. You are requested to tell Rakht about it as soon as possible. Cancellations depend on whether your order has been shipped or not. Usually, shipment takes place within one business day. You are required to email us at queries@rakhtapparel.com However, if your order has been shipped, we will not be able to cancel it. Your best option then is to return the item for a redeemable voucher. Please note that in our efforts to deliver unmatched customer service, we aim to ship your order within 24 hours.